Product Design · Mobile App · 2025
Pet Walking App
A mobile booking experience that helps pet owners find trusted walkers, schedule walks, and track their pets in real time.
Overview
Project overview
Pet Walking App connects busy pet owners with reliable walkers through a simple mobile booking flow, live walk updates, and clear communication at every step.
01
The problem
Pet owners struggled to book walks quickly, compare walker availability, and stay informed once a walk was in progress. Existing options felt fragmented and lacked transparency.
02
My role
I led product and UI design for the mobile experience — mapping user flows, designing key screens, and prototyping the booking and walk-tracking journey.
03
Who we designed for
Urban pet owners who need flexible, trustworthy walk scheduling and want visibility into their pet's care while they are away.
04
Research
- Interviews with 8 pet owners about booking habits and trust signals.
- Competitive review of 5 pet-care and on-demand service apps.
- Usability testing on the booking and checkout prototype.
- Journey mapping from discovery through post-walk feedback.
05
Key insights
Trust in the walker mattered more than the lowest price.
Owners wanted confirmation and live updates without constant checking.
Scheduling flexibility was a top reason to choose one app over another.
Clear pet profiles reduced back-and-forth before booking.
06
Design decisions
A guided booking flow
Structured walk booking into clear steps — pet details, schedule, walker match, and confirmation — so owners could book with confidence.
Live walk visibility
Designed an in-progress walk view with status updates and key milestones so owners felt connected without micromanaging.
Walker trust signals
Surfaced ratings, reviews, and profile details early in the flow to help owners choose the right walker quickly.
07
Final solution
A warm, approachable mobile interface with a focused booking flow, transparent walker profiles, and real-time walk tracking — making pet care feel reliable and easy to manage.
Impact
The impact
4.6★
Prototype usability rating
−40%
Steps to complete booking
92%
Found walk status clear
Reflection
What I learned
- For care-based products, trust signals belong early in the flow, not after checkout.
- Real-time updates work best when they show progress, not just location.
Next case study